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We accept all returns on applicable products within 30 days from shipping date. Returned products should be shipped to 93 skyway avenue, Suite 104, Etobicoke ON M9W 6N6.
Houseofwellness.ca will ONLY pay for a return label if a product arrived damaged or was shipped in error. Otherwise, the customer is responsible for the shipping costs.
We recommend consulting with us prior to shipping back any products and getting a tracking number for your return so you can follow its arrival back to us.
Please note that a product is required to be returned in order for a refund to be issued. Sometimes we might be able to issue a refund based on a photo confirmation of a product damage.
Houseofwellness.ca doesn't accept returns of the following items:
Any opened items
All grocery and food products
Health and personal care items
Baby care products
We guarantee that we will not ship any product with less than 30 days remaining before its best before date, with an exception of chips, puffs, cookies and crackers, fresh produce, and fresh dairy where the shelf life varies from product to product and is generally short.
Any spoilage of temperature sensitive products resulted due to prolonged pick up time will not be refunded. Products ordered and delivered to any remote location, YT, NT, NU, NF and affected by extreme weather conditions cannot be refunded.
Canada Post does not forward parcels if you have your mail forwarded from your old address to your new address. So if you are in the moving process please be 100% sure that the address you shipped your order to is the address you will currently be in at the time of its arrival.
Sold Out or Discontinued Items
Occasionally an item sells out or may be back ordered and we may need to issue a refund or cancel your order. Once your order is shipped, you will receive a Credit Memo confirming the refund. Thus, your credit card will not be charged for sold out or discontinued items. Note that we are not responsible for any out of stock items and cannot guarantee product availability on the website at all times. If an item comes back in stock after your order was placed and shipped we will not be able to honour any shipping fee refund requests.
Refunds for Returned Parcels
If your order is returned to us for any of the following reasons we will refund your payment method for the product returned minus the shipping costs and any additional fees incurred to return the products to our warehouse (including return postage, handling).
- Incorrect / Incomplete / Undeliverable address - No one available to accept the delivery - Order refused by the customer for reasons such as damaged product/products
Please do not reject the whole order if it contains a damaged item. It will be re-shipped or refunded. Should you reject the order, it will be refunded upon return only in the amount of its total less the return shipping fee.
Should any corrections need to be made to any incorrect shipping information at the fault of the customer, and delivery re-attempted, a standard fee of $14.50 + HST will be added to your payment and charged to the method used for the purchase.
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